What currency are the prices on the site?
All prices are in USD. However you may select a different currency at the top right corner of the page, using the drop down menu.
I just placed an order, when will it ship?
Please allow for longer shipping times. The logistics is gradually recovering and we are working around the clock to ensure that you will receive your order as soon as possible. Normally it takes 24-48 hours production time for your order to ship out, average shipping times are usually 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at email@example.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Due to industry slowdowns caused by COVID-19 we are temporarily extending our return and exchange policy to 120 days. This is valid on all orders placed between March 1st and July 31st.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at firstname.lastname@example.org If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days. Longer times if shipped from other than the US.
Due to industry slowdowns caused by COVID-19 we would greatly appreciate your patience and understanding as you may experience 1 to 4 weeks shipping delays on your recent order/s.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to email@example.com and we will be happy to assist you in any way we can. We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.